Privacy Policy for glitchtheatre.com
Glitch Theatre (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and secure personal information through our website, glitchtheatre.com (“Website”). We adhere to applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
We respect the privacy of every individual who interacts with glitchtheatre.com. This Privacy Policy demonstrates our commitment to transparency, security, and accountability in the handling of personal data. We limit data collection to the minimum necessary, use privacy-first principles, and implement rigorous safeguards to protect your information.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users of glitchtheatre.com and governs how we collect and use personal information when you browse our Website, create an account, make a purchase, or contact us. Glitch Theatre is the data controller in relation to your personal data as defined under the GDPR and is responsible for determining the purposes and means of data processing in connection with our Website and services.
If you have questions about our personal data handling practices or wish to exercise your rights, please contact us at [email protected].
3. Categories of Data We Process
We process the following categories of personal data, as applicable to your interaction with glitchtheatre.com:
a. Usage Data
Includes information about your interaction with the Website, such as IP address, browser type, access times, pages viewed, referring URLs, and session duration. This data helps us monitor and improve our service performance.
b. Account Data
Includes identifiers such as your name, email address, billing and shipping address, phone numbers, and account login credentials (if applicable). This information is used to manage your relationship with us.
c. Profile Data
Includes preferences, purchase history, browsing behavior on the Website, and feedback or survey responses. We use this data to personalize your experience and improve our offerings.
d. Communication Data
Consists of support requests, email inquiries, feedback submission, and other correspondence between you and us. This data ensures responsive customer service and issue resolution.
e. Technical Data
Includes details about the device and system you use to access the Website, such as your operating system, hardware specifications, mobile identifiers, network information, and browser settings.
f. Transaction Data
Includes payment details (processed through secure third-party payment processors), billing history, delivery tracking, and order fulfillment information necessary for purchase completion.
g. Preference Data
Includes consent records, promotional communication choices, interest in products or services, and event participation preferences. We use this data to send relevant updates and improve user engagement.
4. Legal Bases for Processing Personal Data
We process personal data under the legal grounds provided by the GDPR, which include:
– Consent: When you provide clear permission to process your data for specific purposes.
– Contract Performance: Where processing is necessary to fulfill a service contract or execute pre-contractual steps at your request.
– Legal Obligations: To comply with legal or regulatory requirements.
– Legitimate Interests: Where the processing supports necessary business operations and does not override your fundamental rights and freedoms.
Under the CCPA, our data practices include the collection, use, and sharing of personal information in accordance with consumers’ opt-out and access rights.
5. Your Rights
Depending on your jurisdiction, you have specific legal rights regarding your personal data. These may include:
– Right of Access: You may request access to the personal information we hold about you.
– Right of Rectification: You may request that we correct incomplete or inaccurate data.
– Right to Erasure (“Right to be Forgotten”): You can request deletion of your data, subject to lawful exceptions.
– Right to Restrict Processing: You may limit how we process your information under specific circumstances.
– Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
– Right to Object: You may object to processing based on our legitimate interests, including for marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: Where applicable, you may request human involvement in processing decisions.
To exercise any of the above rights, contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to ensure the security of your personal data, including:
– End-to-end encryption for sensitive data in transit and at rest
– Restricted access to personal data based on role and necessity
– Regular backups, storage redundancy, and data recovery protocols
– Employee training programs in data protection and cybersecurity
While no system can guarantee absolute security, we endeavor to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
7. International Transfers
If we transfer personal data outside the European Economic Area (EEA), we do so using legally appropriate mechanisms, such as Standard Contractual Clauses approved by the European Commission or equivalent safeguards. Data transfers to partners or service providers in other jurisdictions will comply with regional privacy requirements, including GDPR and CCPA standards.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, tax, or auditing obligations. Standard retention periods include:
– Usage and Technical Data: up to 24 months (anonymized where feasible)
– Account and Profile Data: for the duration of your account plus 6 years
– Communication and Support Records: retained up to 3 years
– Transaction Data: retained for up to 7 years to fulfill legal and contractual obligations
– Preference Data: retained until you update your preferences or withdraw consent
After retention periods expire, data will be securely deleted or pseudonymized.
9. Cookie Policy
We use cookies and similar technologies on glitchtheatre.com to enhance your experience. Categories include:
– Essential Cookies: Required for core Website functionality (e.g., login, shopping cart)
– Functional Cookies: Enable features tailored to user settings (e.g., localization)
– Analytical Cookies: Help us understand Website usage, optimize performance, and improve services (e.g., Google Analytics)
– Performance Cookies: Track website responsiveness and error reporting
10. Cookie Management and Regulatory Compliance
Under GDPR and CCPA provisions, you may:
– Provide or withdraw consent for non-essential cookies
– Change your cookie preferences at any time using the footer’s cookie settings link
– Use browser settings to reject or manage cookies
– Request information about cookies and data collected from them
We honor Do Not Track (DNT) signals and offer an opt-out mechanism for consumers who wish to prevent the sale or sharing of their personal data under the CCPA.
11. Special Protections for Children
glitchtheatre.com is not directed to children under 13. We do not knowingly collect personal data from minors under this age. If you believe your child has submitted personal data, please contact us immediately at [email protected] and we will take appropriate steps to delete such information without delay.
12. Policy Updates and Notifications
We may revise this Privacy Policy from time to time to reflect changes in law, technology, or business practices. When revisions are made, we will update the content on glitchtheatre.com and—where required—notify you through appropriate channels. Continued use of our Website constitutes your acceptance of any changes.
13. Contacting Us
If you have any questions about this Privacy Policy, data processing practices, or wish to exercise your rights under applicable privacy legislation, please contact:
Glitch Theatre
Email: [email protected]
Website: https://glitchtheatre.com
We are committed to full compliance with global data privacy standards and encourage you to reach out with any privacy concerns.